Our professional philosophy is encapsulated in the motto: “Human-Centric” and “Make future me less unhappy”. In practical terms, this translates to implementing solutions today that won’t become tomorrow’s technical debt, and removing barriers. This forward-thinking approach ensures that the IT infrastructure put in place remains robust, scalable, and adaptable to future technological advancements. It’s a proactive strategy that saves time, resources, and potential headaches down the line. One of the cornerstones of our approach is the creation and maintenance of functional, living documentation. We’re strong advocates for utilizing dedicated IT documentation tools such as ITGlue, Hudu, or more recently, ITFlow. These platforms serve as centralized repositories for all IT-related information, making it easily accessible and updatable. This commitment to comprehensive documentation is not just about record-keeping; it’s about creating a knowledge base that evolves with the organization’s IT landscape. Here are a few of the problems we work to solve:

• Patching, Inventory and Endpoint Compliance
• Network Connectivity: Wired, Wireless, Remote, and Zero Trust
• Infrastructure Management: Inventory, Lifecycle, Integrations, and Availability
• Security: Policies, Procedures, Best Practices and How staff actually operate
• Documentation, Auditing and Reporting
• Backups: Endpoint, Infrastructure and Cloud
• Cloud Platform Management
• Vendor Relationships
• IT Security: Endpoint, Infrastructure, Networking and Cloud
• IT Operations: What needs to happen, Who needs to do it, and Who to call when there are issues
• Process Mapping and Improvements: How long does this take, Who needs to be involved, How can we reduce errors
• Modernization and Migrations: Why do we it this way, Are there better ways, How do we get there